How to complain

R.E.A COMPLAINTS HANDLING AND MANAGEMENT INFRASTRUCTURE

The Authority has established a Complaints Handling and Management Infrastructure through which customers can raise complaints through the following channels;

1. Letters: should be addressed to,

    Chief Executive Officer  

    Rural Electrification Authority

    P.O. Box 34585 - 0100 

    Nairobi                                                                                                                      

2. Email:

 3. Suggestion Box located at the entry into the ground floor reception at Head Office.

 4. Or Visit the REA offices;

  • Rural Electrification Authority, Head Office

          Kawi House Off Mombasa Road, Bellevue South C, Redcross road, behind Boma Hotel.
          Nairobi

  • Western Kenya Regional Office

          Kiptangich House 9th floor,

          Off Uganda Road

  • Mt Kenya Regional Office

          Advocate Plaza, 1st Floor,

          Off Kamwaka Road

  • Nyanza Regional Office

          Carwash, Off Kondele - Kibos Road

  • Mombasa Road Stores

          Mumbu Holdings Go downs

          Mombas Road, Near JKIA Turn-off

  • Coast Regional Office

          Mariakani

 

 Other Communication Channels include:

 


 

 

 

 

 

 

 


 

 

 


 

 

 


 

 

 


 

 

 

 

 

 

 

 

 



 

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